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A SIT Watch has an international warranty of two years from the date of original purchase. It covers defects in the movement, case, glass or strap from an authorized dealer or from our website. In other words, if the watch parts or mechanics do not work properly, and it is our fault, we will repair or replace your product for free. However, this does not cover any abuse or physical damage inflicted on the watch. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Please note that leather straps are not waterproof. The watch kit and its accessories are not covered by the warranty. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you’ve purchased from our site, the order number will suffice; or you will need to send us a copy of the receipt from an authorized Baldinini Watches dealer.
We offer a see-before-you-keep policy. If you decide to return the unworn item within 30 days of delivery, please contact firstname.lastname@example.org to receive a free return label. Your funds will be released after we receive the product back. Please send us a picture of the unworn product that you will return. Upon receipt of the label, please follow the attached directions to return your purchase for a refund. Express shipping is not refundable. Please note that local customs tariffs will apply outside of the EU and will be non-refundable. If you chose not to pay for the customs duties/taxes, we can not issue you a refund (applicable to non-EU countries).
Delivery time for EU countries does not take longer than 5 business days. However, we aim to deliver your order within 3-4 business days. For any other countries outside the EU, please note that there can be delays for custom duties purposes when leaving our warehouse in Italy ,which is not under our control. This means that delivery time can take up to 10 business days before reaching its destination.